The Nigerian National Petroleum Company Limited (NNPCL) has announced that it has launched an investigation into allegations of coercion against customers at one of its retail stations.
The investigation follows a recent video circulating on X, where customers were allegedly forced to purchase lubricants before being allowed to buy Premium Motor Spirit (PMS), also known as petrol. The attendant in the video claimed this directive came from NNPC Retail Management.
In response, Olufemi Soneye, Chief Corporate Communications Officer, stated that NNPCL has initiated an investigation into the incident and assured that appropriate disciplinary action will be taken against those responsible.
“NNPC Retail wishes to state unequivocally that the allegation is entirely false and does not represent the Company’s Customer Service Charter. At all NNPC Retail filling stations, customers are not obligated to purchase lubricants or engine oil or other products as a precursor to buying PMS (petrol),” the statement said.
Huub Stokman, Managing Director of NNPC Retail Ltd, emphasized the company’s commitment to providing clear, transparent, and quality service to all customers, ensuring their needs are met without unnecessary and unscrupulous conditions.
He advised the public to disregard the information in the video and to report any such occurrences to the appropriate authority.
